Support
Use the appropriate channel for product, authorization, installation and usage questions.
Channels
- Product, authorization, installation and updates:
support@localqds.com - Invitation eligibility:
invitations@localqds.com - Privacy-rights requests:
privacy@localqds.com - Enterprise and quotes:
sales@localqds.com - Live service status: dmut.localqds.com/status/
Ordinary service hours are Monday to Friday, 09:30–18:00 Asia/Shanghai, excluding PRC public holidays. For a vulnerability or security incident, use Security response.
Scope
We assist with accounts and invitations, authorization activation and device unbinding, installation and updates, public features, model connection configuration, error diagnosis and privacy requests. Model-provider accounts, balances, API availability, output quality and other third-party software remain the provider's responsibility, although we may help isolate the cause.
Include the product version, Global/CN channel, operating system, time, reproduction steps and redacted error details. Do not send API keys, passwords, full device fingerprints, state secrets, unrelated personal information or unredacted Project files.
Initial response targets
| Issue | Target |
|---|---|
| Widespread authorization outage | Within 4 hours |
| High-impact installation, update or activation failure | Within 1 working day |
| Ordinary product issue | Within 2 working days |
| Privacy-rights request | Within 15 working days |
Targets are not guaranteed repair times. Actual progress depends on impact, reproducibility and third-party dependencies.